Privacy Policy

We have developed this Privacy Policy to explain what information We collect and how We use information gathered on the Website. Your visit to this Website is subject to this Privacy Policy

By browsing, using this app, you implicitly agree that We can collect, disclose and use your information in accordance with the terms of this Privacy Policy. We are committed to and regularly strive to protect all the information you share with Us. We follow procedures required and dedicate commercially reasonable efforts to protect the confidentiality, security, and integrity of data collected and stored with Us. Any employee who violates Our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

This Privacy Policy shall govern Crickvenue’s collection and use of data and handling of Personal Information and Sensitive Personal Data (if any) or Information as collected by Crickvenue in accordance with Indian Law.

In outlining the scope of this Privacy Policy, Crickvenue shall abide by all laws, more specifically the IT Act, The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011 (“IT Rules”) or any other statutes which are in place to govern data privacy and information technology practice in India. This Privacy Policy is published in accordance with the provisions of Rule 4(1) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 which requires the publishing of a privacy policy for handling of or dealing in personal information including sensitive personal data or information of the customers/users.

DEFINITIONS: ‘Personal Information’ and ‘Sensitive Personal Data’

(if any), shall have the same meaning as prescribed under Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.

INFORMATION PROVIDED BY YOU AND INFORMATION WE COLLECT INFORMATION YOU VOLUNTARILY PROVIDE:

If you choose to sign up on the app and create a user account, in accordance with the Terms and Conditions of the Website, you voluntarily provide Us with some basic Personal Information, and contact information such as your, i) Name including first and last name ii) email address iii) contact number iv) location, for Us to be able to verify your details and permit your user account to be created.

We do not collect information about your credit card, banking information or any other payment information. The Website processes no payments on the platform. All payments are settled between the parties offline and not on or through the Website or any other third-party payment gateway. All pending payments between Crickvenue and the Users shall be available on the Crickvenue Accounts Page.

INFTHIS INFORMATION IS ALSO SUBJECT TO TERMS AND CONDITIONS AND PRIVACY POLICY OF THE THIRD-PARTY SERVICE PROVIDER.

We may collect information about your use of Our app, our network, performance information, as well as data relating to your use of Our Website, services, in-Website activities such as details or purchase orders, in-Website chats etc., actions, commercials and information exchange between two connected users of the Website for the primary purpose of analysis and Website improvement.

Any and all this information may also be provided to Our Third-Party Service Provider and the same is also subject to the Terms and Conditions and Privacy Policy of such Third-Party Service Provider. We will take reasonable care to keep all these aforementioned details of your order secure.

INFORMATION WE MAY COLLECT FROM YOUR USE OF OUR WEBSITE AND SERVICES:

• 1. Cookies: “Cookies” are small text files that are placed on your computer, mobile phone, or other device when you visit a website or an app. Cookies do not provide any personal information but allow Us to understand how users navigate around the app, track trends and patterns of how people search. For your convenience, to help Us personalize your experience or better serve your needs, We may use cookies to receive and store certain information when you visit Our Website. We use cookies for such functions as verifying that you are one of Our users, maintaining a history of services provided and enabling the fulfilment of Our services. Most appa are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, many of Our services or features may not function properly if your receipt of cookies is disabled.

• 2. Communications: Crickvenue allows its users when interacting with each other on the app, to chat on an in-Website chat wherein the users are able to negotiate terms, understand commercials, exchange contact information etc. You acknowledge and accept that all suchcommunic ations/chats between users is saved and collected by Crickvenue in order to enhance user experience, implement a rating system for the benefit of all its users and for performing other analytical exercises alone. Further, if you email Us, raise a query, a cancellation request and/or return/exchange request, We may store copies of such all such communications between you and Us. This can result in the collection of your email address or other personally identifiable information you may have in your communication such as text, addresses, order details, commercials or other fields, and the date and time of your communication, transmissions between you and Us, including emails, URLs, cookie identification and any personally identifiable information they might contain. When you send any communication to Us, We may retain those communications in order to process your inquiries, respond to your requests, improve Our services, and may use such communications without any obligation to you.

• CUSTOMER ACCEPTANCE

You hereby agree:

• 1. That by advance booking the venue I agree to be bound by the terms and conditions of sale and this Privacy Policy. .

• 2. To provide authentic and true information in all instances and authorize Crickvenue to validate the information provided at any point of time.

• 3. To use the Website to transact for lawful purposes in compliance with all applicable laws and regulation.

• 4. To provide an express consent to the collection, storage, use, disclosure, transfer, of the personal information and information by Crickvenue for the purposes of and in accordance with this Privacy Policy.

• 5. You may at any time withdraw your consent to the collection, storage, use, disclosure, and transfer, of the information by Us. When you wish to withdraw your consent, you can notify your intention in writing to Us by sending an e-mail on Support@cricvenue.com. Your act of withdrawing shall be deemed a notification to Us that you are withdrawing your consent to the collection, storage, use, disclosure, and transfer, of the information. Please be informed, withdrawing of consent will not permit you to continue usage of our Website.

The FT Admin (refer Terms and Conditions) may at any time review/ correct/ supplement/ add to, the personal information or information provided by the users and/or the Company. We shall at no time be responsible/liable for the authenticity/ veracity of the personal information or information provided by you.

HOW WE USE THE INFORMATION/ WHAT WE DO WITH THE INFORMATION WE COLLECT/STORE

• 1. To administer your participation and check your qualifications on Crickvenue and the Website for registration and sign-up.

• 2. To verify your identity or transactions which you may enter into with Us, Our other users (sellers and/or buyers).

• 3. To provide the services that you request.

• 4. To develop and refine Our services and Website.

• 5. To contact you if and when necessary.

For your use. We use the information We collect for providing you with the services available to users of and on Our app, and therefore, as a natural part of providing these services, We may share this information with Our employees, contractors and agents on an as needed basis in Our sole discretion. We may contact you by email to respond to your communications. We also use this information to administer and manage the provision of Our services.

Legal or Governmental Compliance. We may share your personal information, IP address or any other such information available to Us via your use of Our app with persons outside of Crickvenue if We have a good faith belief that access, use, preservation or disclosure of such information or Content is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce agreements or resolve disputes between you and us, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Crickvenue, its users or the public as required or permitted by law. We will disclose any information or communications, We possess that is directly responsive to court orders, or other legal or governmental inquiries, and such information might be used by the receiving party to determine your identity.

Business Transfer. If We become involved in a merger, acquisition, or any form of sale of some or all of Our assets, We will provide notice if such a transaction results in your information being subject to a different Privacy Policy.

Group Companies, Service Providers, Business Partners and Others. We may use certain trusted third-party companies and individuals to help Us provide, analyse, and improve the Service (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Service’s features). These third parties may have access to your information only for purposes of performing these tasks on Our behalf and under obligations similar to those in this Privacy Policy and must apply appropriate confidentiality and security measures.

We may use your personal information for additional purposes related to the purposes listed above. We will not, however, use your personal information other than for:

• (a) purpose made known to you;
• (b) purpose you would reasonably expect;
• (c) a purpose required or permitted by law; or a purpose otherwise authorized by you.

Non-Personal Information Disclosure. We may disclose or share non-personal or anonymous or aggregated information with third parties, such as usage statistics of Our Services or IP addresses. Aggregated non-personally identifiable information is information recorded about users and collected into groups so that it no longer reflects or references an individually identifiable user. These third parties may collect information when users visit Our services. These third parties may use this aggregated information about your visits to this and other websites in order to provide advertisements on the other websites and other forms of media about goods and services of interest to you. For example: (i) Advertising Research - non-personally identifiable data, which includes web use and demographic information, may be shared anonymously with third parties so they can understand if and how their advertising spending impacts the consumer journey and consumer decisions; (ii) Media use analysis - non-personally identifiable data may be shared anonymously with clients so they can understand where consumers go online and how consumers interact with digital media which includes website content and advertising that is seen through web and mobile browsers.

PHISHING EMAILS

You may receive an email claiming to be from Us with a link to what appears to be Our website, where you are prompted to enter your personal and account details. We are in no way involved with this email, and the website does not belong to Us or Our partners. Hence, We suggest you to be careful & beware of such phishing emails and to crosscheck the same.

IMPROPER CONDUCT

The restrictions above will not apply in the event that you engage in certain improper conduct. Specifically, Crickvenue shall have the right to self-use or release to third parties personally identifiable information regarding users who are suspected of having used any site or any other service in the Network for any fraudulent purposes or having otherwise violated any law, rule or regulation or the rights of third parties or having engaged in any conduct which Crickvenue or any other governmental body/institution deems to be improper. By using any service in the Network, you are agreeing to Our use or release of any information you provide in any manner We deem appropriate or necessary if you are suspected of having engaged in any conduct which Crickvenue, any legal or governmental body deems to be improper.

FORCE MAJEURE

Crickvenue will not be held liable for any loss, damage or misuse of the Personal Information of the users due to a Force Majeure Event. A “Force Majeure Event” for the purposes of this Privacy Policy shall mean any event that is beyond reasonable control of Crickvenue and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer viruses breach of security and encryption or any other cause beyond the control of Crickvenue and/or its Third Party Service Provider.

CONSENT

By returning or submitting your application form with your Personal Information to Us, you consent to Our processing your personal data, including sensitive personal data (if any), and to the transfer of your information to Our users (seller or buyer registered on the Website) on the Website, which do not provide the same level of data protection, if necessary for the above purposes. If We do make such a transfer of data, We will put a contract in place to ensure your information is protected. Please be aware that Crickvenue does not control the acts of its agents, customers, users or visitors.

Personal Information and its Usage

The kind of Personal Information that we collect may include:

• Phone Number
• Name
• Gender
• Email
• Age
• Location
• Bank Details (Account Holder Name, Account Number, IFSC Code) UPI Details
• Phone book - To connect with other users

We may collect, disclose, process and transfer your Personal Information:

• To enable the functioning of the App or the Website, the Company’s business and carry out data analytics to improve your user experience
• To any entity affiliated or associated with the Company;
• In connection with any transaction where we are acquired by or merged with another company;
• To administer or otherwise carry out our obligations in relation to any agreement you have with us;
• Respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; and To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of the website or as otherwise required by law.

We may also remove all the personally identifiable information and use the rest of the data / information for historical or statistical purposes.

You hereby consent that the collection disclosure, storage, processing and transfer of any Personal Information or any other information as disclosed under this Policy shall not cause any loss or wrongful gain to you if the same is used for the purposes stated in this Policy.

Authorization

You authorize us to transfer, share, part with your Personal Information, across borders and from your country and jurisdiction to any other countries and jurisdictions across the world (including India), with our affiliates / agent / third party service provider / partners and other agencies for purposes specified under this Policy or as may be required by law.

Security

The security of your Personal Information is important to us. We have adopted reasonable security practices and procedure You agree that such measures are secure and adequate. While we will endeavour to take all reasonable and appropriate steps to keep secure any information which we hold about you and prevent unauthorized access, you acknowledge that the no electronic medium / security measure is 100% secure and that we cannot provide any absolute assurance regarding the security of your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by us in relation to your Personal Information.

Access

If you need to access your Personal Information, update or correct your Personal Information for any reason, you may send such requests, updates and corrections to us at support@cricvenue.com and we may take all reasonable efforts to provide you with access to your Personal Information and incorporate the changes within a reasonable period of time.In the event you wish to know the names and addresses of the third parties your personal data has been disclosed to, you may request the Company for such information by writing to support@cricvenue.com.

Grievance Officer

If you find any discrepancies or have any grievances in relation to the processing of information under this Policy, please contact us at: support@cricvenue.com We will endeavor to respond within an appropriate timeframe.

CONTACT INFORMATION

In case of queries of any queries/communications to be made, please feel free to reach out to Us at support@cricvenue.com.